# Support (helpdesk)

`VERIFIED IN CODE` · `#support` · public `[alya_support]` / `[alya_helpdesk]` · `SCREENSHOT REQUIRED`

## 1. Purpose

Auto-hosted tickets. Not an AI bot. Not the LiteAPI chatbot.

## 2. Screenshot

`SCREENSHOT REQUIRED`

## 3. Navigation

`#support` · public shortcode pages if installed.

## 4. Fields

Ticket subject/body as implemented in Helpdesk widget. Exact labels: SCREENSHOT REQUIRED.

## 5. Buttons

Reply / assign / close per caps.

## 6. Filters

Helpdesk list filters: NOT DETERMINED FROM CURRENT EVIDENCE.

## 7. Actions

View, reply, assign, close. SLA cron in `Helpdesk\Bootstrap`.

## 8. Workflow

Traveler submits ticket → staff cockpit Support.

## 9. REST/API

`Helpdesk\PublicRest`, `CockpitRest` `/helpdesk/*`

## 10. Database

`alya_hs_helpdesk_*` (`Helpdesk\Install`)

## 11. Permissions

`alya_hs_view_helpdesk`, reply, assign, close, manage — via `Helpdesk\Caps`. Not a Reception role.

## 12. Business meaning

Agency support inbox separate from Nuitee concierge widget.

## 13. Limitations

Screen not captured. Chatbot widget is a different integration.

## 14. Evidence status

`VERIFIED IN CODE` · visual `REQUIRES ACCESS`